The Business Relationship Manager (“Document Owner”) is responsible for the periodic verification of this document. The content of this document may be amended if necessary, provided that the main actors are mutually agreed and communicated to all parties concerned. The document holder will include all subsequent revisions and, if necessary, request reciprocal agreements/authorizations. The SLA is a documented agreement. Let`s see an example of an SLA that you can use as a template to create your own SLAs. Remember that these documents are flexible and unique. If necessary, make changes, as long as you include the relevant parties, in particular the customer. And consider other topics you might want to add agreements to, for example.B: Add reference agreements, policy documents, a glossary, and relevant details in this section. This may include terms and conditions for both the service provider and the customer, as well as additional reference documents such as contracts with third parties. There are several ways to write an SLA. Below is a simulated table of contents (TOC) that you can use as a startup template to write your own service level agreements.
Although your SLA is a documented agreement, it doesn`t have to be long or overly complicated. It is a flexible and lively document. My advice? Create one with this template and examples and consult your customers for perceived gaps. Since unforeseen cases are inevitable, you can re-examine and optimize AA if necessary. In this section, you should define the policies and scope of this Agreement with respect to the application, extension, modification, exclusion, restrictions, and termination of the Agreement. Add a brief introduction to the agreement regarding the parties, the scope of the services and the duration of the contract. Example: A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services needed and the expected level of service. The agreement varies between suppliers, services and sectors of activity. Most service providers understand the need for service level agreements with their partners and customers.
But creating such a thing can seem daunting, as if you don`t know where to start or what to involve. In this article, we present some examples and templates that will help you create ASAs. The next section, the list of contracts should contain four elements: This section defines the objectives of this agreement, such as: The objective of this agreement is to reach a mutual agreement on the provision of IT services between the service provider(s) and the customer(s).